Tickets
A built-in support ticket system for your Discord server. Members can create tickets, and your team can manage them from Discord or the dashboard.What it does
- Ticket creation — Members create tickets via a panel or command
- Categories — Organize tickets by type (support, bug, appeal, etc.)
- Transcripts — Automatic transcripts saved when tickets are closed
How to use
- Set up a ticket panel in Config → Tickets
- Members click the button or use the command to open a ticket
- A private channel is created for the conversation
- Staff responds and closes when resolved
- Transcript is saved and viewable in the dashboard
Set up multiple categories so tickets are routed to the right team automatically.
Configuration
| Setting | Description |
|---|---|
| Ticket categories | Define ticket types and their channels |
| Auto-close | Automatically close stale tickets after N hours |
| Transcript channel | Where transcripts are posted |
| Staff roles | Which roles can see and manage tickets |
| Welcome message | Auto-sent when a ticket is opened |